Jacobson & Company eliminates paper tickets to avoid delays and improve communication on managing and tracking extra work.


Jacobson is recognized as the premier ceiling and drywall contractor in the New York market.  They are frequently the first choice of architects, contractors, and owners who have come to rely on Jacobson to translate complex design visions into stunning realities. They have completed thousands of projects over the past 100 plus years. 

Today the Company is known and admired for superb craftsmanship, old fashioned service, and a productive field force that is dedicated to meeting their customers most demanding schedules.


We had the pleasure to speak with Frank Ciappio about the impact PeerAssist has had on their business. They eliminated a slow and risky paperwork process and implemented a digital and proven method that helps them have better visibility across the office and field for all stakeholders involved in a project. Ultimately, letting them capture more accurate information, avoid delays and get paid faster. 

Frank Ciappio shares, “It has been great so far, we have saved hours per ticket, and the support team gave us answers to our questions within 15 minutes. If someone decides to get FWO, it’s going to make their life A LOT easier”.

To watch our full conversation between our CMO, Jerad Ferrell, and Frank Ciappio, watch below.